Payment Processing Terms & Conditions

1. Payment Terms

  • Deposits: A non refundable deposit is required to secure your booking. The deposit amount and due date will be specified at the time of booking.
  • Hunting & Fishing Final Payment: The balance of your payment is due no later than 3 months prior to the start of your activity or stay, unless otherwise arranged. The final payment is non refundable within the 3 months prior to the start of your activity.
  • Retreat Final Payment: The balance of your payment is due no later than 30 days prior to the start of your retreat or stay, unless otherwise arranged. The final payment is non refundable within 30 days prior to the start of your retreat.
  • Payment Methods: Upper Oxbow accepts payments via credit card, or bank transfer. Details will be provided during the booking process.
  • Currency: All payments are processed in Canadian Dollars (CAD).

2. Refunds and Cancellations

  • Hunting & Fishing Specific: The deposit is non refundable. Cancellations more than 3 months before the scheduled activity may receive a partial refund or credit towards a future booking. Cancellations made within 3 months of the scheduled activity are non refundable.
  • Retreat Specific: The deposit is non refundable. Cancellations more than 30 days before the scheduled retreat may receive a partial refund or credit towards a future booking. Cancellations made within 30 days of the scheduled retreat date are non refundable.
  • Severe Weather or Unforeseen Events: Upper Oxbow reserves the right to cancel activities due to severe weather or unforeseen events. In such cases, guests may be offered to reschedule. No refunds.

3. Changes to Bookings

  • If you need to change your booking (dates, activities, number of participants), please contact us as soon as possible. Changes are subject to availability and may incur additional charges.

4. Security

  • We use secure payment gateways to process your payments. All transaction data is encrypted and handled with the utmost security to protect your personal and financial information.
  • We comply with PCI-DSS standards and do not store credit card details beyond the necessary period to complete the transaction.

5. Late Payments

  • Late payments may result in interest charges or administrative fees. In cases of significantly overdue balances, Upper Oxbow reserves the right to cancel the booking with applicable cancellation fees.

6. Disputes

  • Any disputes concerning charges or services must be addressed within 30 days of the billing date. Upper Oxbow commits to addressing all disputes expediently and professionally.